frequently asked questions

If these answers don’t satisfy your curiosity,
call us at 6337 6398 or email [email protected]


Where do your flowers come from? 
Our flowers come from more places than we have been! Within the region we have flowers from Malaysia, Vietnam, India, Taiwan, China, Japan, and from farther out – New Zealand, Australia, Africa, Columbia, Holland, USA etc.


How do you choose your flowers? 
We base our selections on working with reliable, perennial favourites, as well as interesting seasonal flowers, guided by the colour preference and bouquet you select in the product pages.


Can you create exactly the same bouquet as this picture reference? 
We hesitate to promise doing exact bouquet reproductions to allow for creative freedom, and to expose ourselves to working with new flower varieties.

We will try our best to replicate the style and colour, but it won’t be exactly the same due to seasonal differences which will affect the availability/ colour/ size/ shape of each bloom. Even the same flower in the same colour will have peculiarities in shade and tone. Such is the virtue of nature!  Email us at [email protected] with a picture reference of your brief, if this is something you’d like to ask about!


Do you do customized arrangements? 
Yes we do. Customized wrapped bouquets or vase arrangements are from $150 depending on flower preference and selection. Email your picture reference and/or your brief to [email protected] with at least a week’s notice.


How do you wrap your bouquets? 
We finish our bouquets simply with brown kraft paper or beige fibre paper. All other coloured wraps have been discontinued. We deliberately keep our paper and ribbon selections to a bare minimum, so that our flowers take centrestage.


Can I order one of your wrapped bouquets as my bridal bouquet?
No - the two are completely different.

Bridal bouquets are made to be more lush, more significant, more special. They usually require a larger variety of flowers, if not more stems of flowers that are specially ordered to suit your desired look and feel. When it comes to making the bridal bouquet, it also requires meticulous work for conditioning, priming, wiring individual blooms to accent the bouquet, and form a full shape that can be appreciated from all angles. If you're interested in one of these, find more here.


Do your flowers come in vases? 
The default arrangements come as wrapped bouquets, but you can add a vase for $15. 


What vases do you use if I choose to add one? 
We use simple cylinder or square vases that can be easily re-used by the recipient to match any interiors. Typically a regular-sized arrangement will be delivered in a 12 - 15cm tall vase, medium-sized arrangements in 20 - 25cm high vases, and large arrangements in 30 - 35cm high vases.


How do I care for the flowers? 
If you receive a wrapped bouquet, remove the wrapping and place the flowers in a vessel with clean tap water. Change water and give the stems a 1cm trim, daily.

If you receive a vase arrangement in floral foam, simply add tap water to the vase.

If you receive a vase arrangement showing bare stems in water, dispose of the water, refill with clean tap water, and give the stems a 1cm trim, daily.

Remove any fading petals, leaves or stems to prevent it from contaminating the water.


How long will the flowers last?
Flowers typically last 3-5 days in our local heat and humidity. To prolong the life of your arrangement, make sure the water and vessel is clean and changed daily. Remove any fading petals, leaves or stems to prevent it from contaminating the water. 


ORDER AND PAYMENT


How do I order? 
Go to our online store, select the item, budget, colour, plus all the relevant fields, and add it to cart. At the cart, select your delivery date, enter a message and make sure that all the details you have entered is correct. Click check out and follow the simple instructions to make credit card payment via PayPal’s platform.


Can I add a message card with my delivery? 
Yes, you can enter your message in your cart after adding the product. We will put it on a plain folded A6 card and attach it to your flower order. Please keep your message to 500 characters to fit the card.


How do I know if my order is being processed? 
Upon check out and payment via PayPal, you will receive an automated email reply and an order number.


What if I made a mistake in my order? 
Call us at 6337 6398 or email us at
[email protected] immediately! Remember to quote your order number and delivery date so that we can sort it out quickly for you.


DELIVERY AND PICK UP


Are flower deliveries available everyday?
Deliveries are available every day EXCEPT Sundays, Public Holidays, and selected dates. These exceptions will be blocked out on the calendar selection on your check out page. Upon selecting an available date, choose from the following delivery time frames: 10am – 1pm, 2pm – 5pm, 6  8pm.


How much is the delivery charge? 
Delivery is charged at $15 per item to Singapore addresses, except P.O. Box addresses and unless otherwise stated. Re-delivery, re-direction will incur additional charges of minimum $15. Delivery during peak periods such as selected Eves or Public Holidays, Valentine’s Day, Chinese New Year, Christmas, New Year’s Eve and New Year’s Day, may also incur additional charges.


Does the team deliver my order personally? 
No, we engage a trusted external courier company to transport our work, so that we can concentrate on doing what we do best – preparing your flowers personally.


How are the flowers presented to the recipient during delivery? 
The flowers are presented in your choice of a wrapped bouquet or arrangement in vase, which can include our message card and decorative ribbon. They are protected and secured by the courier during transportation to your delivery destination, but will not have any extra gift boxes, bag, or filling for the recipient.


What if my recipient is not available to receive the delivery? 
If no recipient or representative is available, the courier will call the recipient and/or sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at a reception/ front desk, or at the door. Unfortunately we cannot be responsible for any lost or damaged items from that point on.

Should any party (sender or recipient) request for a re-direction to a different address or a re-delivery at another time slot (within the next 24 hours), it will only be scheduled upon payment of a $15 re-direction fee by either party.


Can I collect my order at your store? 
Yes. You can pick up your flowers at our store every day except Sundays, Public Holidays, and selected dates. These exceptions will be blocked out on the calendar selection after you check out your shopping cart.